What are the responsibilities and job description for the Guest Service Associate position at Hampton by Hilton River District?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service by assisting guests with inquiries, requests, and complaints
- Answer phone calls and direct them to the appropriate department or individual
- Check guests in and out of the hotel, ensuring accuracy of information and timely processing
- Handle cash transactions and maintain accurate records of payments received
- Assist with reservations and room assignments based on guest preferences and availability
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
Requirements:
- Strong communication skills, both verbal and written
- Ability to effectively sell products or services to guests
- Previous experience in sales, particularly in jewelry, wireless electronics, or similar industries is a plus
- Excellent organizational skills to handle multiple tasks simultaneously
- Proficiency in cash handling procedures
- Exceptional customer service skills with a friendly and helpful attitude
- Ability to demonstrate product features through product demos
- Time management skills to prioritize tasks and meet deadlines
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Part-time
Pay: From $12.41 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12
