What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and provide accurate information about hotel services, amenities, and local attractions.
- Process reservations and maintain accurate records of guest information.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and professionally, striving for resolution.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively to manage incoming calls and messages.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in front desk operations within a hotel or hospitality setting is preferred.
- Knowledge of night audit procedures is a plus.
- Multilingual abilities are highly desirable; bilingual candidates are encouraged to apply.
- Proficiency in hotel management software and phone etiquette is essential.
- Excellent communication skills, both verbal and written.
- Ability to multitask while maintaining attention to detail in a busy environment.
- A background in hospitality management is advantageous.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Middlebury, IN 46540 (Required)
Ability to Relocate:
- Middlebury, IN 46540: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
