What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations, room assignments, and cancellations
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
Qualifications:
- Knowledge of night audit procedures is a plus
- Strong guest service skills with a friendly and approachable demeanor
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems for reservations, check-ins, and other front desk functions
As a Front Desk Agent, you will be the first point of contact for our guests. Your exceptional customer service skills and attention to detail will ensure that our guests have a pleasant stay from check-in to check-out. If you are passionate about hospitality and enjoy working in a fast-paced environment, we invite you to join our team.
Please note that this position may require working evenings, weekends, and holidays.
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $14
