What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
- Greet and welcome guests upon arrival at the hotel - Register guests and assign rooms, ensuring all necessary information is obtained - Provide information about hotel services, amenities, and local attractions - Handle guest check-ins and check-outs efficiently and accurately - Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner - Maintain a clean and organized front desk area - Assist with reservations and cancellations as needed - Process payments and maintain accurate records of guest transactions - Collaborate with other hotel departments to ensure guest satisfaction
- Previous experience in a similar role preferred, but not required - Knowledge of night audit procedures is a plus - Excellent phone etiquette and communication skills - Familiarity with hotel operations and hospitality industry standards - Strong multitasking abilities and attention to detail - Proficiency in using computer systems, including reservation software As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, exceptional customer service skills, and attention to detail will contribute to creating a positive experience for our guests. If you are passionate about hospitality and enjoy working in a fast-paced environment, we invite you to join our team. - Opportunities for career advancement within the hospitality industry - Employee discounts on hotel stays and other services If you meet the qualifications listed above and are excited about the opportunity to be part of our team, please submit your application online. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Holidays
Work Location: In person
Salary : $16
