What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Front Desk Agent
Duties:
- Greet and welcome guests upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide excellent customer service and address guest inquiries and concerns
- Maintain a clean and organized front desk area
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and ensure accurate booking information
- Handle guest complaints or issues in a professional and timely manner
- Process payments and maintain accurate records of transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in guest relations or hospitality preferred
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Strong phone etiquette and customer service skills
- Proficient in using hotel management software systems
- Ability to handle multiple tasks simultaneously with attention to detail
- Flexibility to work night shifts, weekends, and holidays as required
Join our team as a Front Desk Agent and be part of a dynamic hotel environment. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to handle various tasks simultaneously.
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality and enjoy working in a fast-paced setting, we would love to hear from you.
To apply, please submit your resume highlighting your relevant experience in guest relations or hotel operations.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 24 – 39 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Nights as needed
- Weekends as needed
Experience:
- Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- North Platte, NE 69101 (Required)
Ability to Relocate:
- North Platte, NE 69101: Relocate before starting work (Required)
Work Location: In person
Salary : $16
