What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job description
- Manage traditional hotel front desk responsibilities including answering phones, guest check-in and check-out, billing and payment collection, and fulfilling guest requests.
- Clean public and back office spaces including lobby, .
- Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience.
- Address and resolve guest issues and complaints.
- Handle other responsibilities as needed/directed by hotel management.
Qualifications
- A positive attitude and a commitment to working as a team to deliver excellent service.
- Flexible schedule – weekdays, weekends, and holidays (weekend/holiday availability required).
- Passionate about delivering excellent guest service in every guest interaction.
- Comfortable working as the only front desk agent on shift most of the time.
- Strong computer skills, organization skills and attention to detail.
- Ability to multitask and handle multiple responsibilities at once.
- Excellent communication skills (important both for guests and internal collaboration).
- Able to handle stressful situations and solve problems in a calm, professional manner.
- Physically able to perform all responsibilities including but not limited to standing for extended periods
Join us as we create memorable experiences for our guests!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Ability to Commute:
- Topeka, KS 66604 (Required)
Ability to Relocate:
- Topeka, KS 66604: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13 - $15
