What are the responsibilities and job description for the front desk agent position at Hampton by Hilton?
Job Summary: We are seeking a Front Desk Agent to join our team at a hotel in providing exceptional customer service to our guests. The ideal candidate will have a passion for hospitality and excellent communication skills. Duties: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with requests and provide information about hotel services - Handle guest complaints and resolve issues promptly - Process payments and maintain accurate records - Collaborate with other hotel staff to ensure guest satisfaction Requirements: - Previous experience in a customer service role, preferably in a hotel setting - Proficiency in using phone systems and hospitality software - Strong communication skills with the ability to interact effectively with guests - Bilingual proficiency is a plus - Knowledge of hotel management practices, including night audit procedures - Excellent guest relations skills with a focus on providing top-notch customer service - Ability to multitask and work efficiently at the front desk Benefits: - Competitive pay based on experience level - Opportunities for career advancement within the hospitality industry - Training provided to enhance skills in guest relations and front desk operations If you are a customer-focused individual with a passion for hospitality, we invite you to apply for the Front Desk Agent position at our hotel. Join our team and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: No less than 10 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Holidays
- Night shift
Work Location: In person
Salary : $12
