Front Desk Associate

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a vital role in creating a welcoming atmosphere for all guests.

Responsibilities

• Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
• Manage the check-in and check-out process efficiently while maintaining accurate guest records.
• Handle guest inquiries, requests, and complaints promptly and effectively to enhance guest satisfaction.
• Provide information about hotel services, local attractions, and amenities to assist guests during their stay.
• Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
• Maintain a clean and organized front desk area to promote a professional environment.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
• Utilize phone etiquette skills to handle incoming calls professionally, directing them as necessary.
• Assist in managing reservations through the hotel management system accurately.

Experience

• Previous experience in hotel or hospitality roles is preferred but not required.
• Familiarity with night audit processes is a plus.
• Strong guest relations skills with the ability to engage positively with diverse clientele.

Join us in delivering outstanding service and creating memorable experiences for our guests!

Qualifications

• Guest services

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Morning shift

Ability to Commute:

• Minneapolis, MN 55437 (Required)

Work Location: In person

Salary : $16