What are the responsibilities and job description for the Front Desk Clerk-FLEXIBLE position at Hampton by Hilton?
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive experience for all.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and respond to inquiries promptly and efficiently
- Assist guests with reservations, check-outs, and any other requests or concerns
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or issues with tact and professionalism
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure smooth operations
- Perform night audit duties as required
Skills:
- Excellent communication skills, both verbal and written
- Proficiency in operating phone systems and other office equipment
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hotel management software is a plus
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Bilingual/multilingual abilities are highly desirable
Requirements:
- Previous experience in a similar role is preferred but not required
- High school diploma or equivalent is required
- Must be able to work flexible hours, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and embark on an exciting career in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team!
Job Types: Full-time, Part-time
Pay: Up to $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Bryant, AR 72022 (Preferred)
Ability to Relocate:
- Bryant, AR 72022: Relocate before starting work (Required)
Work Location: In person
Salary : $12
