What are the responsibilities and job description for the Front Desk/Night Auditor position at Hampton by Hilton?
Overview
We are seeking a dedicated and customer-oriented Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a welcoming demeanor, and a commitment to hospitality excellence. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our ability to serve diverse guests.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, while maintaining accurate records.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Perform nightly audits of financial transactions and ensure accuracy in billing.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times.
- Process payments and manage cash handling procedures according to hotel policies.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Collaborate with other departments to ensure seamless service delivery for guests.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Bilingual or multilingual abilities are a plus, enhancing our service capabilities for diverse clientele.
- Knowledge of hotel management systems is advantageous but not required; training will be provided.
- Excellent organizational skills with attention to detail to manage multiple tasks efficiently.
- A friendly and professional demeanor with a passion for providing outstanding guest services.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Burley, ID 83318: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
