What are the responsibilities and job description for the Guest Service Agent position at Hampton by Hilton?
Hampton Inn & Suites Kutztown, PA. Located directly in Kutztown. Boardwalk. We are a newer property and looking for great people, we are a growing company and offer a lot of opportunity for the right person. We are currently looking for creative, people oriented and energetic Associates. If you think you have what it takes, and you want to join our team, please apply now. Act as host providing guests with a full range of individualized service during hotel stay. Position Requirements
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts.
- Serve food and beverages to guests, ensuring a positive dining experience.
- Act as a private lounge host.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
- Experience
- High School diploma or equivalent preferred.
- Previous customer service experience required or equivalent training.
- Dynamic, engaging and passionate personality with the ability to multi-task
- Work schedule varies and may include working on holidays, and weekends.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
Ability to Relocate:
- Kutztown, PA 19530: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
