What are the responsibilities and job description for the Guest Services Representative position at Hampton by Hilton?
Overview:
We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This position offers the opportunity to work in a dynamic hotel environment, interacting with guests and ensuring their stay is memorable.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services and amenities
- Process reservations and cancellations accurately
- Address guest concerns and resolve issues promptly
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Proficiency in phone systems and front desk operations
- Strong customer service skills with a focus on guest relations
- Ability to multitask in a fast-paced environment
- Knowledge of hotel management software is a plus
If you are looking to be part of a dedicated team committed to delivering exceptional service to our guests, we invite you to apply for the Guest Service Agent position.
Job Type: Part-time
Pay: $11.00 - $12.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $11 - $13
