What are the responsibilities and job description for the Hospitality Team Member position at Hampton by Hilton?
Job Overview
As a Hospitality Team Member, you will play a crucial role in ensuring that our guests have an exceptional experience during their stay. You will be responsible for maintaining the cleanliness and overall presentation of the hotel, providing a welcoming atmosphere, and assisting with various hospitality tasks. Your attention to detail and commitment to service excellence will contribute to our reputation as a premier destination for travelers.
Duties
- Perform all aspects of front desk operations; coordinate in making, recording, canceling reservations. Logging wake-up calls and courtesy call backs. Checking guests in and out with guest service and satisfaction as our top priority.
- Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times in lobby. Maintain clean environment for hotel guests.
- Assist with breakfast area cleaning, restocking, and answering any questions a guest may have.
- Have knowledge of hotel including services, features, amenities, local attractions, and restaurants. Maintain accurate records on your shift and have knowledge of reward and frequent traveler programs.
- Report to work on time, in proper and clean uniform, including nametag. Personal appearance and grooming must conform to our standards.
- Assist with cleaning tasks when necessary, ensuring all areas are safe and hygienic for guests and staff.
- Respond promptly to guest requests or concerns regarding cleanliness or maintenance issues.
- Uphold the highest standards of hospitality by providing friendly and professional service at all times.
- Interact with guest for guest feedback and maintaining high hotel guest service scores.
- Collaborate with team members to ensure efficient operations and guest satisfaction.
- Perform all other duties as requested by Supervisor or Manager.
- Have a flexible Schedule to work all Shifts (7am-3pm/3pm-11pm/11pm-7am)
Skills
- Proven experience within a hotel or hospitality setting is preferred.
- Strong knowledge of customer service is required.
- Strong sense of food safety measures is required.
- Ability to perform cleaning tasks safely and effectively.
- Excellent attention to detail with a focus on cleanliness and organization.
- Strong communication skills, both verbal and written, to interact effectively with guests and team members.
- Ability to work collaboratively in a fast-paced environment while maintaining a positive attitude.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our dedicated team as a Hospitality Team Member and help create memorable experiences for our guests!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Kingston, NY 12401 (Required)
Ability to Relocate:
- Kingston, NY 12401: Relocate before starting work (Required)
Work Location: In person
Salary : $16
