What are the responsibilities and job description for the Hotel General Manager position at Hampton by Hilton?
Job Summary
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hospitality management, with a focus on enhancing guest experiences and driving revenue growth. This role requires exceptional leadership skills, a commitment to customer service, and the ability to manage various departments effectively. The Hotel General Manager will be responsible for ensuring that the hotel operates smoothly and profitably while maintaining high standards of service.
Responsibilities
- Lead and manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement effective budgeting strategies to maximize profitability while maintaining quality service.
- Oversee revenue management strategies to optimize room rates and occupancy levels.
- Ensure exceptional customer service is delivered consistently across all departments.
- Conduct regular inspections of the property to ensure compliance with health and safety regulations.
- Manage staff recruitment, training, and performance evaluations to foster a motivated team environment.
- Coordinate night audits and ensure accurate financial reporting.
- Address guest complaints and feedback promptly to enhance overall satisfaction.
- Collaborate with marketing teams to promote hotel services and special events.
- Maintain relationships with vendors and suppliers for operational efficiency.
Experience
- Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry.
- Strong knowledge of hotel operations, including front desk management, housekeeping, and food service.
- Experience in budgeting, forecasting, and revenue management is essential.
- Excellent leadership skills with the ability to motivate and develop staff effectively.
- Bilingual candidates are preferred to enhance communication with diverse guests.
- Exceptional customer service skills with a focus on guest satisfaction.
- Familiarity with resort operations is a plus.
Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our employees.
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Ability to Commute:
- Ann Arbor, MI 48108 (Preferred)
Ability to Relocate:
- Ann Arbor, MI 48108: Relocate before starting work (Preferred)
Work Location: In person
Salary : $52,000 - $60,000
