What are the responsibilities and job description for the Assistant General Manager position at Hampton Chocolate Factory?
To succeed with us you need to be a top performer who can lead and deliver an exceptional customer experience. Our goal is for customers to walk in happy and walk out delighted! We are looking to bring on a person with management experience who can effectively lead a team and will be fully committed to building a successful business. With our expansion plans, we want everyone on our team to have a growth mindset. Becoming a General Manager in 12 months is a realistic possibility and we will give you all the tools you need to do so. We believe management moves as a unit and our company-wide mission is to provide a one-of-a-kind experience for every customer. The Store's Vision is to build a nationwide brand with Decadent Dessert Destinations in every major city that last for over a hundred years. Are you ready to join us on the Journey and build a legacy of Chocolate and Ice Cream?
Core Competencies:
- Cleanliness/Organization
- Customer Experience
- Scheduling
- Leadership
- Inventory
- COGS
Responsibilities
Leadership
- Setting goals for the work group, developing organizational capability, and modeling how we work together:
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
- Displays a customer comes first attitude by training and holding partners accountable for delivering an exceptional customer experience.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet personal and organizational objectives.
- Manages with integrity, honesty, and knowledge that promotes the culture, values, and mission of the Hampton Chocolate Factory.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
- Provides coaching and direction to the store team to take action and achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Assist in developing strategic and operational plans for the work group, managing execution, and measuring results:
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- Challenges and inspires partners to achieve business results.
- Challenges and inspires team members to achieve business results.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
