Customer Service Team Member

ABOUT THE ROLE:

As a Dessert Artisan (Team Member) at Hampton Chocolate Factory, you’ll play a key role in creating memorable, one-of-a-kind experiences for every guest. You’ll bring energy, enthusiasm, and attention to detail to each shift—whether you’re preparing treats, working the register, or engaging with guests.

In this hands-on role, you’ll help keep the store clean, organized, and running smoothly. You’ll work side-by-side with your team to ensure high standards of service, product quality, and store presentation. From learning recipes to mastering daily routines, you’ll be part of a collaborative and fast-paced environment that thrives on excellence and hospitality.

We’re looking for someone who communicates clearly, works well under pressure, and brings a positive, can-do attitude to every shift. You enjoy working with others, take pride in your work, and are excited to grow within a company that values teamwork, creativity, and guest satisfaction.

OUR CULTURE:

At Hampton Chocolate Factory, our mission is to create a ‘one-of-a-kind memorable experience’ (OOAKME) driven by 5 core values:

• We Perform with a Positive Mental Attitude.
• We are Always Striving to Be the Best.
• We are Always Willing to Learn.
• We Deliver with Diligence and Proactivity.
• We are an Artisan, first.

WHAT YOU’LL GET:

• A rewarding work culture
• Competitive pay including tips
• Clear pathways for career advancement within our rapidly expanding organization.

YOU WILL

• Create "Instagram-worthy" desserts that showcase the Hampton Chocolate Factory’s brand and delight our customers.
• Work closely with your team and leadership to deliver a “one-of-a-kind” guest experience during every shift.
• Support daily operations by staying organized, following routines, and keeping service areas clean and stocked.
• Maintain a positive, energetic presence on the floor, especially during busy shifts.
• Follow company standards and daily habits that create a smooth and efficient work environment.
• Share guest feedback or operational observations with Shift Leads or Managers to help improve the store experience.
• Participate in new product rollouts or changes by learning quickly and staying engaged.
• Uphold food safety and cleanliness standards to ensure a safe and welcoming environment for guests and coworkers.
• Use tools like Toast, 7Shifts, and Slack to stay informed and communicate effectively with your team.
• Help maintain organization in both front and back-of-house areas throughout your shift.
• Assist with onboarding and welcoming new team members by sharing tips and best practices.
• Stay focused on service goals and support team efforts to meet daily and weekly targets.
• Participate in team huddles and store updates to stay aligned on goals and brand values.
• Represent the Hampton Chocolate Factory with professionalism, enthusiasm, and teamwork on every shift.

WHAT YOU’LL NEED:

• A genuine passion for delivering exceptional desserts and guest experiences.
• 1–2 years of experience in fast-paced food & beverage or hospitality environments; dessert or pastry experience is a plus but not required.
• Must be at least 16 years of age.
• Eager to learn and grow within the company, with a passion for developing new skills.
• Reliable, punctual, and hardworking with a strong sense of personal responsibility.
• A team player who values collaboration, communication, and a positive work environment.
• Clear and respectful communicator with a can-do attitude when facing day-to-day challenges.
• Committed to maintaining a clean, safe, and guest-focused environment.
• Strong attention to detail when following recipes, procedures, and cleanliness standards.
• Quick to learn new systems, tools, and seasonal menu updates.
• Adaptable and dependable, especially during busy periods or high-volume shifts.
• Flexible availability, including weekends, holidays, and a variety of shifts as needed.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and lift up to 50 lbs.
• Comfortable bending, reaching overhead, and using kitchen equipment (tongs, pans, etc.).
• Able to work in varied temperatures (hot and cold).
• May need to work in tight spaces and occasionally in outdoor weather conditions.
• Requires frequent communication with team members and multitasking across responsibilities.
• Must be able to see clearly (close, distance, peripheral vision) and occasionally sit, squat, or kneel.
• Must be alert, safety-conscious, and capable of working in a physically demanding setting.

REQUIREMENTS

ABOUT US:

Hampton Chocolate Factory is a boutique style chocolate and dessert shop that is focused on elevated, elegant treats. We were built on a mission to excite and delight customers through a one-of-a-kind memorable experience. By handcrafting each product using premium ingredients we are able to achieve this goal- creating picture perfect desserts through even our busiest hours. We were born in the Hamptons and reimagined in Florida following the pandemic and have built a culture of resilience, accountability and an unwavering commitment to make our desserts look just as good as they taste.

We are entering a period of growth, soon becoming a multi-unit operation in Southwest FL, powered by exceptional guest satisfaction and our viral social media marketing engine that delivers an instant buzz in any market.

At Hampton Chocolate Factory we are the ones who reach for more, love to learn and aspire to set the trends- not follow them. If you are passionate about hospitality, growth, delicious, handcrafted desserts you might be one of us.

Must love People, and Sweet Treats. Sounds like you?

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Join us as we build a 100-year brand as the most sought-after dessert and chocolate gift of choice in America!