Golf Outside Services Manager

Join Our Team at the “New” Glen Kernan Club – Exciting opportunities in Golf Operations!

Glen Kernan Club is excited to announce an exceptional career opportunity for a Golf Outside Services Manager.

Nestled within Jacksonville’s premier landscape for over two decades, Glen Kernan Golf & Country Club is embarking on an extraordinary transformation into the "New" Glen Kernan Club. Honoring the Club’s rich legacy, we are redefining exclusivity with a bold vision that blends tradition with cutting-edge innovation.

In 2025, Glen Kernan Club will unveil its rejuvenated clubhouse, redesigned golf course, and revitalized resort-style athletic park, setting the stage for an unparalleled ultra-private Club experience in Jacksonville.

As we embark on this exciting journey, we are looking for passionate, talented individuals to join our Golf Operations team. This is more than just a career opportunity; it's a chance to shape the future of hospitality at one of Jacksonville's most prestigious Clubs. Tee up your career at Glen Kernan Club and become a part of a team dedicated to breaking the mold and delivering excellence in every guest interaction.

Pay: $19-$22 per hour, depending on experience.

The Club offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan with company match, and paid time off.

Our Culture and Values provides Team Members with a rewarding lifestyle and work/life balance.

Job title

Golf Outside Services Manager

Reports to

 Head Golf Professional, General Manager

Classification

Hourly Full Time, Nonexempt

Working Hours

According to shift assignments

Job purpose

Supervise outdoor golf operations to ensure our established standards in service, facility, and efficiency are consistently being met or exceeded. Provide platinum service while maintaining a clean and safe environment for members, guests, and staff.

Duties and responsibilities

• Engage the membership and create a friendly, welcoming environment.
• Ensure outdoor golf operation is consistently at or above established standards in service, facility, and efficiency.
• Provide quality service to members and guests.
• Provide necessary assistance to assistant professional responsible for outside operations.
• Assist in every phase of outside operations.
• Provide consistent formal and informal training and coaching for outside staff (cart attendants).
• Assist with scheduling outside staff.
• Monitor labor to ensure compliance with budgeted labor dollars.
• Treat all members, guests, and employees with respect. Maintain friendly appearance; greet Members and Guests by name and with a smile.
• Ensure clothing is clean, pressed, and in good condition and overall attire and appearance meet dress code guidelines.
• Maintain cleanliness of work area.
• Keep management promptly and fully informed of all problems or unusual matters of significance.
• Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety.
• Assist in training colleagues in proper safety techniques.

Perform other duties as assigned.

Qualifications

• High School diploma or G.E.D. equivalent required.
• Basic managerial skills strongly preferred.
• Must be able to provide necessary feedback to front line staff and provide consistent coaching to a variety of staff members.
• Strong interpersonal skills that allow him/her to engage the membership, manage situations involving conflict, and be able to complete responsibilities without direct supervision.
• Basic golf knowledge preferred.
• Computer and strong customer service skills required.

Working conditions

Work is primarily outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and/or being exposed to flying golf balls.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic mathematical skills, monitors and develops subordinates, visually monitor the operation areas, write and read member communication.

Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs. and up to 30 lbs. frequently. Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting and grasping for up to 5 hours without sitting. Ability to consistently lift, carry and load adaptive and other sports equipment that may weigh 50 or more pounds, and sustain aerobic activity for 20 consecutive minutes.

Please be advised that all work that requires the use of a ladder more than 8 ft. long must be reviewed by Hampton Golf’s Club Maintenance person. Following an assessment of the situation, a determination will be made as to whether a maintenance team member or subcontractors will perform the necessary maintenance task. No other staff member is authorized to climb to heights exceeding 8 ft. and/or perform such maintenance. In addition, personnel are prohibited from entering facility attics, walking on the roof of buildings and/or from using scaffolding.

Use the following safety precautions when using an 8ft. ladder:

• Correct placement of the ladder. The safest angle for a straight ladder is to ensure it is placed on-fourth the distance from the base to the point of support. “A” frame ladders naturally comply.
• Ensure the ladder is placed on a firm level surface, and do not place the ladder near a doorway.
• Ensure there are non-skid shoes on the ladder.
• If using a medal ladder, be sure that it is not near electrical wires.
• One person on a ladder at one time, and ensure another staff member is holding the ladder in position.
• Never overreach.

Salary : $19 - $22