What are the responsibilities and job description for the Reservations Agent position at Hampton/Home2?
City, State:
New York, New York
Hourly wage: $27.34 - $29.34The purpose of a RESERVATION AGENT is answer incoming phone calls and make hotel reservations in the hotel system.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Make room reservations correctly in the hotel system.
- Maintain and communicate knowledge of all room rates, packages and promotions.
- Maintain and monitor room availability for any given day.
- Operate the front desk according to standard operating procedures and with exceptional guest service when required.
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Have knowledge of:
- All departmental policies/service procedures/standards.
- All functions of the computer systems.
- All hotel facilities/services, hours of operation.
- All guest room layouts, bed types, decor, appointments, and locations.
- Restricted dates, rates and room types.
- Respond to incoming calls promptly and courteously.
- Performs any other duties as requested by supervisor.
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
- Stand more than 1/3 of the time
- Walk less than 1/3 of the time
- Sit less than 1/3 of the time
- Lift up to 15 lbs
- Push / pull up to 10 pounds
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
EDUCATION AND EXPERIENCE REQUIREMENTS:
One to two years related experience and/or training; or equivalent combination of education and experience or a Bachelor's degree.
What to Expect
- Be part of a cohesive team with opportunities to build a successful career.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Salary : $27 - $29