What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Hampton Inn & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism in a fast-paced environment. Experience with PEP Computer application will move you to the top of the line.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Check guests in and out efficiently, handling reservations and providing information about hotel amenities and services.
- Address guest inquiries, concerns, and requests promptly and professionally to enhance their experience.
- Manage phone systems to handle incoming calls, take messages, and provide information as needed.
- Assist with night audit duties as required, ensuring accurate reporting of daily transactions.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
- Provide support for special requests or events, ensuring all guest needs are met during their stay.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong guest relations skills with a focus on delivering exceptional service.
- Familiarity with hotel management software is a plus.
- candidates are encouraged to apply to enhance communication with diverse guests.
- Ability to operate phone systems effectively and manage front desk operations smoothly.
- Excellent organizational skills with attention to detail in managing reservations and guest information.
- Strong interpersonal skills with the ability to work well within a team environment.
- Flexibility to work various shifts, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: From $10.50 per hour
Expected hours: 33 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $11
