What are the responsibilities and job description for the Front Desk Clerk/ Please No Phone Calls come in hotel and fill out a application . position at Hampton Inn and Hampton Inn & Suites?
Front Desk Clerk
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. PLEASE NO PHONE CALLS PLEASE COME IN AND FILL OUT A APPLICATION .........
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Strong customer service skills with a focus on guest satisfaction
- Previous hotel experience, preferably in a front desk role
- Proficient in hospitality practices and guest relations
- Knowledge of multi-line phone systems and phone etiquette
- Ability to manage guest inquiries and provide exceptional service
- Bilingual or multilingual skills are a plus
Job Types: Full-time, Part-time
Pay: From $9.00 per hour
Expected hours: 1.00 – 30.00 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Laurel, MS 39443: Relocate before starting work (Required)
Work Location: In person
Salary : $9