POSITION SUMMARY: This Full-Time position assists with Food & Beverage services at breakfast and with the banquet functions AND helps to ensure the smooth operation of the hotels shuttle operation. The hotel retains the right to add to or change the requirements and demands of these positions.

ESSENTIAL JOB FUNCTIONS

• Set-up and work in the kitchen and breakfast areas providing all support and service for the Guests as needed. During and after breakfast, clean up requires washing, drying, sweeping, mopping and general cleaning of all areas.
• Set up for banquet events, carry trays, serve guests and clean up after the event ends. Set up can include putting out large tables, tablecloths, and place settings, arranging table placement and building up breaks/buffets.
• A Banquet Server's duties during the event will vary based on the situation. Good communication is important, as is being able to follow directions efficiently and meet the physical demands of the job.
• As Shuttle Driver, employee must have and maintain a valid State of North Carolina drivers license, ability to provide proof of insurance carrier with an acceptable motor vehicle report and advise us of any change in the aforementioned status requirements.
• Shuttle Driver shifts vary with business needs but are primarily 1st and 2nd shifts (5am-3pm and/or 3 pm to 1 am), mid shifts (10 am to 7 pm) plus weekends and holidays as needed.
• Superior communication skills (verbal, telephone & written); cheerful disposition under all circumstances; must be able to present a positive and professional demeanor to others; focused on guest satisfaction by exceeding expectations and building loyalty.
• Must often multi-task for meeting deadlines and handling last-minute changes inherent in the hospitality industry. Must represent Hampton Inn & Suites in a professional and positive manner at all times with a friendly, guest-comes-first personality and professionalism that is positive and sincere.
• Uniforms issued by the hotel should be maintained in like new condition by following proper laundering and care instructions. Always wearing your name tag is another critical component in portraying the professionalism required of all positions.

ADDITIONAL RESPONSIBILITIES

Our hotels primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

EDUCATION AND EXPERIENCE:

High School diploma or GED.

Six to twelve months related experience and/or training; or equivalent combination of education and experience.

Ability to read, write, perform mathematical computations such as adding, multiplying Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary and solve practical problems

PHYSICAL/MENTAL DEMANDS:

While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on foot for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds.

Physical and Mental Demands and the Environmental Factors

Occasional (1 33% of the time)

Frequent (34 66% of the time)

Constant (67 100% of the time)

_F__ Requires bending or twisting

_O__ Requires walking and running

_O__ Requires kneeling, crouching, stooping, or crawling

_F__ Requires repetitive movement

_C__ Requires standing

_C__ Requires using hands to handle, control, or feel objects, tools, or controls

_O__ Requires working outside in all types of weather conditions

_O__ Subject to cuts, burns, and bruises

WORKING CONDITIONS

• Work environment includes large equipment, specialized tools, hot water and cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid.
• Sleeping rooms, public areas or event room environments
• A flexible schedule can vary from week to week; you must be available to work on weekends and holidays.