What are the responsibilities and job description for the Executive Housekeeper Hampton Inn and Suites Irving, TX position at Hampton Inn and Suites Irving, TX?
Job Description
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Housekeeper for the Hampton Inn and Suites Irving in Irving, TX
Job Purpose :
To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper / room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
- Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
- Supervises the completion of short notice requests for room changes
- Inspects all check out / stay over rooms after they are made up to ensure they are cleaned to Company standards.
- Keeps record of room checkouts / stay overs, submits records to housekeeping every day
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
- Ensures completion by following through on orders
- Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
- Checks VIP rooms
- Checks early morning make-up rooms
- Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
- Checks floor linen closets daily for cleanliness, adequate supplies and linen
- Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
- Assists in quarterly inventory of all linen
- Ensures safety by assuring that all linen chutes are kept locked at all times
- Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
- Take every opportunity to amaze the guests
- Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
- Responsible for assisting with the training and direction of new department associates
- Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
- Coordinate activities with other hotel departments in order to facilitate increased levels of
- communication and guest satisfaction.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation
Qualifications and Requirements :
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following :
Other :
Amazing Benefits At A Glance :
