What are the responsibilities and job description for the Night Auditor position at Hampton Inn and Suites Napa?
OTO Development is pleased to announce a wonderful opportunity for a Night Auditor.What will you be doing most days?Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
Ensure collections, including credit card and direct bill, are executed in accordance with company policies
Maintain proper control over keys, safe deposits, and all company and guest property
Ensure rates are optimized by monitoring competitor occupancy and rates
Ensure that all required documentation is completed in a timely manner
Properly quote daily rates and issues credits
Perform other duties as assigned to support guest satisfaction
What are the requirements for this position?You are proficient in administration of applicable property management systems
You have the ability to respond quickly and appropriately to emergency situations
You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
You can pass certification tests required to meet brand standards
You have experience working with a computer especially data entry
You work well with others
You always maintain a customer focus and put the guests’ needs first
You are approachable and encourage effective communication with guests and fellow team members
Physical Requirements for this PositionThis has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.About OTOOTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.Position InformationCompany: OTO DevelopmentPosition: Night AuditorStatus: Part TimeShift: Third (Night)Location: 945 Hartle Court, Napa, US, CA, 94559
About Hampton Inn & Suites Napa
Explore California wine country from our comfortable hotel
Our only Hampton Inn and Suites property in Napa – just two miles from downtown Napa, CA., is convenient to multiple wineries and several famous restaurants in the area. Our modern and elegantly decorated hotel exudes the ambience of everything you’d expect to find in Napa Valley. We pride ourselves on being a LEED Certified hotel for our focus on sustainability and environmentally friendly efforts. Our hotel has received the 2017 TripAdvisor Certificate of Excellence Award.Free, hot breakfast is served daily in our lobby, or grab one of Hampton’s On the Run breakfast bags™. Soar through wine country in a hot air balloon, dine on world-famous cuisine or walk through established vineyards just minutes from our hotel. Take the Napa Valley Vine Trail from our hotel to downtown and visit unique boutique shops. We’re the perfect gateway to wineries like Robert Mondavi, Black Stallion, Peju, V. Sattui, Artesa and Stags’ Leap. Our wine reception is from 5:00pm to 6:00pm, 7 days a week. We offer complimentary wine from local wineries in our lobby.Relax in a clean and fresh Hampton bed® as you watch the 42-inch HDTV or surf the web with free WiFi. Upgrade to a spacious suite that includes a mini-fridge, microwave and sofa bed.Plan an event or host a wine-tasting party in our 3,000 sq. ft. meeting room. It comfortably holds up to 200 people and features blackout curtains for privacy.
Job Types: Full-time, Part-time
Pay: $19.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $19 - $20