What are the responsibilities and job description for the Housekeeper position at Hampton Inn and Suites - Phenix City, RAM Hotels?
Housekeeping/Room Attendant
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENCSE, ETC):
SUMMARY: Room attendants must clean hotel rooms and suites, including bathrooms and kitchens; demonstrate good customer service skills; complete tasks in a timely manner; lift and move heavy items (sometimes up stairs); interact with guests in a professional /helpful manner; operate vacuums and use different types of cleaning solutions, and work effectively as a part of a team. Room attendants may contribute to laundry duties including washing and drying of linens and towels. Room attendants must clean all other areas of hotel as may be assigned. Room attendants must also remove trash and dirty linens from hotel rooms and perform all other duties as assigned.
Professional Experience
- Preferably 6 month’s experience in cleaning or janitorial related field
- 6 mos years food preparation and service experience
Emotional Intelligence
- Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
- Engage every guest in conversation and recognition
- Resolve any guest issue immediately
- Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
- Ability to anticipate guests’ needs
- Represents the hotel to the guest throughout any stage of the guest's stay
- Embraces and respects diversity and multicultural environment
Skills
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At least average oral communication
- Requires walking and repetitive motions, and may on occasion have to lift and carry up to 40 pounds
- Able to stand, sit, and walk, for more than 4 hours
Education
- Background screening for previous criminal history
- Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
- At least high school diploma or G.E.D.
- Participate in all training as assigned