Hotel Assistant General Manager

The Hampton Inn and Suites Warrington Horsham is seeking candidates for the Assistant General Manager position. Salary is negotiable based on experience. The AGM is responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. The AGM assists the General Manger in leading the team in the development and implementation of property-wide strategies.

Duties to include, but not limited to:

• Ensures that all brand standards are being maintained in each area of the property.
• Ensures all team members meet or exceed all brand requirements.
• Oversees the operation of the all property departments.
• Ensures a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM.
• Stays readily available and approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available and approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Ensures property hiring practices comply with I-9 and EEO requirements and strives for a culturally diverse work place.
• Must be available to work front desk shifts in an emergency or employee call out
• Performs other duties as assigned and needed.
• This is a working position and hours must be flexible to meet the demands of the business. That includes weekends, nights, holidays etc.

-The hotel operates 7 days a week, 24 hours a day. As an AGM we expect you to be available at all times to address emergencies.

- Must be available to work Monday-Friday and be willing to stay later on certain days if required by Ownership

-Must be available to work weekends when required by General Manager/Ownership

-Must be willing to cover front desk shifts when required

-Must be available by phone for staff/ownership at all times when off property

-Must have reliable transportation to/from hotel

-Ability to maintain a professional work environment

-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests

-Must wear hotel provided uniform and adhere to requirements on appropriate work attire

Job Type: Full-time

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Are you willing to cover front desk shifts in an emergency or employee call out?

Experience:

• Hotel management: 2 years (Required)

Ability to Commute:

• Warrington, PA 18976 (Required)

Work Location: In person

Salary : $50,000