What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Suites?
**SPECIFIC FOR THIS HIRE- LOOKING FOR SOMEONE WHO IS HERE LONG TERM, AT LEAST THROUGH SEPTEMBER, PLEASE DO NOT APPLY IF YOU ARE NOT IN REXBURG FOR AT LEAST THAT LONG. MUST WORK SUNDAYS, PLEASE DO NOT APPLY IF YOU CANNOT WORK SUNDAYS.
Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service or work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Our shifts are 8 hours. Looking for candidates who has a flexible schedule and can work 7am-3pm and/or 3pm-11pm some days between MON-FRI, and then work rotating weekends, and some holidays. WEEKENDS ARE REQUIRED, INCLUDING SUNDAYS. IF YOU CANNOT WORK SUNDAYS PLEASE DO NOT APPLY.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain a clean lobby and organized desk
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Work experience with computers
- Work in fast paced environment
- Fast Learner
- Ability to problem solve, work quickly and efficiently
- Ability to stand for 8 hour shifts
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $12.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Rexburg, ID 83440: Relocate before starting work (Required)
Work Location: In person
Salary : $12
