What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Suites?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently while maintaining a positive attitude.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a hotel or hospitality environment is preferred.
- Exceptional customer service skills with a focus on guest relations.
- Strong phone etiquette and communication skills, both verbal and written.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with phone systems and basic computer skills for managing reservations and guest information.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude, strong work ethic, and the ability to work well in a team-oriented environment.
- Experience is not required for this position, onsite training is provided.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Rotating weekends
Work Location: In person
Salary : $15 - $16
