What are the responsibilities and job description for the Front Desk Manager position at Hampton inn and Suites?
About the Role:
A well-established hotel is seeking a skilled and motivated Front Desk Manager to lead the front office team and ensure smooth daily operations. This position is ideal for a hospitality professional who thrives in a fast-paced environment and is dedicated to delivering exceptional guest experiences.
Job Responsibilities:
- Supervise and train front desk staff to provide top-tier customer service.
- Oversee daily front desk operations, including check-ins, check-outs, and reservations.
- Handle guest inquiries, concerns, and complaints professionally and efficiently.
- Manage room inventory and coordinate with housekeeping and maintenance teams.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Monitor financial transactions, including cash handling and billing accuracy.
- Maintain a welcoming and professional atmosphere in the lobby area.
- Assist with hiring, scheduling, and performance management of front desk employees.
Qualifications:
- Previous experience in a hotel front desk or management role required.
- Strong leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in hotel management software (e.g., Opera, OnQ, or similar).
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
Benefits:
- Paid time off
- Career growth opportunities
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $19 - $21
