What are the responsibilities and job description for the Night Auditor PT position at Hampton Inn and Suites?
JOB DESCRIPTION:
The Hampton Inn and Suites in Lincolnshire is looking for a Night Auditor to add to our strong front office team! We are looking for those who are willing to develop our team culture, utilizing their skills to create an environment dedicated to thoughtful and attentive service with a focus customer experience. We are looking for someone who can work Friday and Saturday, 11pm -7am.
RESPONSIBILITIES:
We are looking for those who can balance our hotel's daily revenue and expense transactions while also maintaining a customer first attitude. You'll need the ability to create a motivating work environment to perform and strive to continuously evolve and improve your performance in order to provide a high standard of service for all guests each and every day.
1. Represent the hotel in a positive manner at all times.
2. Execute check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized methods.
3. Calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
4. Answers guest inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
5. Maintain good customer relations by being knowledgeable of all in-house and area functions in order to provide guests with accurate information.
6. Operate the PBX equipment to provide guests with timely and efficient service.
7. Process all guest mail, messages and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.
8. Maintain information and communication sources to enhance department communications and operations.
9. Post all daily room and outstanding charges.
10. Balance all revenue totals of cash and credits against revenue report.
11. Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
12. Prepare hotel operating reports and complete audit package to hotel standards.
13. Correct any errors or omissions made by cashiers.
14. Prepare Credit Card/Charge Card summaries and post to ledger account.
15. Insure proper distribution and filling of daily reports in a timely manner; transmit final data to home office.
16. Notify and follow up with proper departments when discrepancies arise.
17. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
At SMASHotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
Medical Plans: Choice of three plans to meet your healthcare needs.
Dental Plans: Two options for dental coverage.
Vision Insurance: Coverage for routine eye care and eyewear.
Paid Time Off (PTO): To support work-life balance.
401(k) Retirement Plan: Plan for your future with employer contributions.
Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
Commuter Benefits: Save on transit and parking expenses.
Pet Insurance: Options to support your furry family members.
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.
This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
The Hampton Inn and Suites in Lincolnshire is looking for a Night Auditor to add to our strong front office team! We are looking for those who are willing to develop our team culture, utilizing their skills to create an environment dedicated to thoughtful and attentive service with a focus customer experience. We are looking for someone who can work Friday and Saturday, 11pm -7am.
RESPONSIBILITIES:
We are looking for those who can balance our hotel's daily revenue and expense transactions while also maintaining a customer first attitude. You'll need the ability to create a motivating work environment to perform and strive to continuously evolve and improve your performance in order to provide a high standard of service for all guests each and every day.
1. Represent the hotel in a positive manner at all times.
2. Execute check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized methods.
3. Calculate and/or post monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
4. Answers guest inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
5. Maintain good customer relations by being knowledgeable of all in-house and area functions in order to provide guests with accurate information.
6. Operate the PBX equipment to provide guests with timely and efficient service.
7. Process all guest mail, messages and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.
8. Maintain information and communication sources to enhance department communications and operations.
9. Post all daily room and outstanding charges.
10. Balance all revenue totals of cash and credits against revenue report.
11. Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
12. Prepare hotel operating reports and complete audit package to hotel standards.
13. Correct any errors or omissions made by cashiers.
14. Prepare Credit Card/Charge Card summaries and post to ledger account.
15. Insure proper distribution and filling of daily reports in a timely manner; transmit final data to home office.
16. Notify and follow up with proper departments when discrepancies arise.
17. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
At SMASHotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
Medical Plans: Choice of three plans to meet your healthcare needs.
Dental Plans: Two options for dental coverage.
Vision Insurance: Coverage for routine eye care and eyewear.
Paid Time Off (PTO): To support work-life balance.
401(k) Retirement Plan: Plan for your future with employer contributions.
Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
Commuter Benefits: Save on transit and parking expenses.
Pet Insurance: Options to support your furry family members.
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.
This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
