Night Auditor/Front Desk Clerk

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints in a timely manner.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest information and reservations using hotel management software.
• Operate phone systems to manage incoming calls and relay messages as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a professional appearance.

Requirements

• Previous experience in hospitality or front desk operations is preferred.
• Strong guest service skills with the ability to handle various situations calmly and effectively.
• Familiarity with hotel management software is a plus.
• Excellent phone etiquette and communication skills are essential.
• Ability to work flexible hours, including weekends and holidays as needed.
• A background in hotel or resort management is advantageous but not required.
• Hours are Wednesday, Thursday night audit 11pm to 7am and Sunday evening 3pm to 11pm.

Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry! Please apply on Paragon Hotels website.

Job Type: Part-time

Pay: $12.50 - $13.00 per hour

Expected hours: 24 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $13 - $13