What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Hampton Inn Ashland City?
Job Overview
We are the Hampton Inn by Hilton in Ashland City and looking for talented individuals to join our amazing team. If you are interested, please apply and join the awesome team for the Hampton Inn Ashland City!
WE ARE LOOKING FOR SOMEONE FOR 7 DAYS ON AND 7 DAYS OFF!! MUST HAVE AVAILABILITY FOR EITHER 11PM to 8am or 10pm to 7am!!
Responsibilities
- Reviews all guaranteed arrivals & checks to see that all credit cards are valid by running numbers & that they are not already in-house
- Notifies relief of all guaranteed no-shows & puts copies of folios in appropriate files
- Maintains end of the month binders for accounting purposes
- Verifies after audit room (day use) are listed in the computer as dirty in order for housekeeping to clean
- Takes in and gives out cash from a cash drawer that is balanced after each shift
- Compare manual revenue sheet with computer figures and balances revenue reports
- Tracks down discrepancies and leaves detailed notes for supervisor
- Continental breakfast set-up between 4:00 - 5:00am
- Responds promptly to any guests inquiries or complaints
- Offer alternate solution if guest demands cannot be met
- Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language and never displaying anger
- Take initiative to speak to a guest first
- Acknowledges every guest with eye contact & a smile or greeting
- Other duties as assigned to them
Requirements
- Previous experience in guest services or hospitality management is preferred.
- Strong customer service skills with the ability to communicate effectively with guests and team members.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Ability to operate phone systems and other office equipment efficiently.
- Strong attention to detail and organizational skills to manage multiple tasks simultaneously.
- Walking and standing throughout shift
- Some bending, lifting and carrying
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an outstanding guest experience!
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Application Question(s):
- Are you able to work 7 days on and 7 days off?
Ability to Commute:
- Ashland City, TN 37015 (Required)
Work Location: In person
Salary : $15
