What are the responsibilities and job description for the Weekend Hotel Night Auditor position at Hampton Inn Atmore Al?
Job Overview:
We are looking for a dedicated Front Desk Agent to be a part of our resort's hospitality team. The successful candidate will play a crucial role in ensuring exceptional guest relations and providing top-notch customer service.
Duties:
- Warmly greet and welcome guests upon arrival with professionalism and courtesy
- Efficiently handle guest check-ins and check-outs
- Respond to guest inquiries, offering detailed information about resort amenities and services
- Assist guests with reservations, including booking accommodations and activities
- Manage incoming phone calls, taking reservations and addressing guest queries
- Process payments accurately and maintain guest accounts with attention to detail
- Address and resolve guest concerns or complaints promptly and effectively
- Collaborate closely with other team members to guarantee overall guest satisfaction
Qualifications:
- Exceptional communication skills, both verbal and written, to interact effectively with guests and colleagues
- Strong customer service focus with a passion for delivering outstanding service
- Proficiency in utilizing front desk phone systems and hotel management software
- Ability to multitask efficiently, prioritize tasks, and work well under pressure
- Bilingual proficiency is advantageous for assisting international guests
- Previous experience in front desk operations or hospitality management is preferred
- Familiarity with hospitality night audit procedures is a bonus
If you are enthusiastic about providing exceptional guest experiences in a resort setting, we invite you to join our team. Become a part of our commitment to creating unforgettable stays for our valued guests.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
Experience:
- customer service: 1 year (Preferred)
Ability to Commute:
- Atmore, AL 36502 (Required)
Ability to Relocate:
- Atmore, AL 36502: Relocate before starting work (Required)
Work Location: In person
Salary : $14