What are the responsibilities and job description for the Front Desk Associate- 3rd Shift position at Hampton Inn Big Rapids?
- Ensure an efficient reception experience for guests, including check in/out
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Use the correct procedures regarding credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as needed
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- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail-
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Previous experience at a Hilton branded hotel is a plus
Job Type: Part-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Big Rapids, MI 49307 (Required)
Ability to Relocate:
- Big Rapids, MI 49307: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14