What are the responsibilities and job description for the Guest Service Agent position at Hampton Inn by Hilton Atlanta Stockbridge?
Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
Tasks and duties
- Greeting guests on arrival.
- Undertaking front desk service duties.
- Administering check-in and check-outs.
- Assigning rooms and issuing keys.
- Delivering mail and messages.
- Processing guest payments and managing bills.
- Coordinating with porters, concierge, kitchen staff and housekeeping.
- Acting as a central source of information for guests during their stay.
- Processing food and beverage requests.
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $12 - $13
Guest Service Agent
Peachtree Group Hospitality Management -
Atlanta, GA
Guest Service Agent
Peachtree Group Hospitality Management -
Kennesaw, GA
Guest Service Agent
Peachtree Hospitality Management -
Duluth, GA