What are the responsibilities and job description for the Front Desk Supervisor position at Hampton Inn by Hilton Coconut Grove/Coral Gables?
Hospitality America is looking for a Front Desk Supervisor to join our team! A Front Desk Supervisor is responsible for attending to the needs of guests, while supervising the Front Desk staff and assisting the Front Office Manager.
Benefits:
- Major Medical, Dental, and Vision Insurance
- Life Insurance
- Legal Shield and Identity Theft Protection
- Accident/ Critical Illness/ Hospitalization Insurance
- Pet Insurance
- Paid Time Off
- 401K after 1 year of employment
Qualifications:
- Hotel Supervisor experience preferred
- OnQ experience preferred
Scope of the Position:
- Train new front desk staff to Hilton Brand standards.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing the housekeeping department about room status/availability.
- Listening and responding to guests’ requests or complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Providing information to guests about hotel policies, services and amenities.
**Must be able to work flexible hours.**
Additional Requirements:
- Must be a citizen of the United States or possess a valid work permit.
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status. Our company is an equal opportunity employer.
