What are the responsibilities and job description for the Front Desk Clerk position at Hampton Inn by Hilton Cullman?
Company Overview
Hampton by Hilton is dedicated to providing a safe and relaxing experience for our guests. With a commitment to cleanliness and health, we ensure peace of mind during every stay across our 18 brands worldwide.
Summary
This position is two nights of 3rd shift (11pm-7am) and the remaining days would be 2nd shift. You must be able to train on all shifts prior to being placed on schedule.
As a Front Desk Agent at Hampton by Hilton, you will be the first point of contact for our guests, playing a vital role in delivering exceptional customer service and ensuring a smooth check-in and check-out process. This position is essential in upholding our commitment to guest satisfaction and safety.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist in managing reservations and room assignments efficiently.
- Conduct night audits as needed to ensure accuracy in billing and reporting.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Promote hotel services and upsell additional offerings to enhance the guest experience.
Qualifications
- Proven experience in hospitality management or front desk operations.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel management systems is preferred.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Experience with night audit processes is beneficial but not required.
- A passion for hospitality and creating memorable experiences for guests.
If you thrive in a dynamic environment where you can make a difference in guests' experiences, we invite you to apply today to join our welcoming team at Hampton by Hilton.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hospitality: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $15
