What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton Huntington, WV?
We are searching for the best and brightest in the customer service industry to fill our Guest Service Agent Role. Checking people in and out. It is a no-brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.
As a Front Desk Agent, you will
· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.
· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
· Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.
· Receive, input, retrieve and relay messages to guests.
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Huntington , WV 25701: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11