Front Desk Associate

• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
• Post room charges.
• Complete the express checkout folios.
• Assist guests with general services such as making change, answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
• Keep the Front Desk area neat, clean, and free of safety hazards.
• Ensure that all wake up calls are handled promptly and properly.
• Complete a “person in charge” security report identifying any unusual events and place on the General Manger’s desk for review.
• Receive and transmit mail, phone, and written messages for guests.
• Represent the hotel in regard to guest complaints and situations that require immediate attention.
• Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
• Other and all duties, projects, and tasks as assigned.

Required Knowledge, Skills and Abilities (KSAs)

• Must have prior Front Desk Experience. (Prior Hilton experience is preferred)
• Minimum of a High School Diploma and some college preferred.
• Must be able to work a flexible schedule which includes evenings, weekends and holidays.
• Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
• Ability to lead, train, and motivate team members.
• Strong communication and problem solving skills.
• Must possess solid relationship-building skills and people focused
• Must have reliable transportation.

This Company Describes Its Culture as:

• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email

Hours per week:

• 40 Hours

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• hotel: 1 year (Preferred)

Ability to Relocate:

• Zion Crossroads, VA 22942: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16