What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton?
Job Overview:
We are seeking a Front Desk Agent to join our team at a renowned resort in the hospitality industry. As the first point of contact for guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction.
Duties:
- Greet guests upon arrival and provide them with information about services and amenities
- Check guests in and out of their accommodations efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist guests with reservations and booking arrangements
- Operate the phone system and direct calls to the appropriate department
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience
Requirements:
- Previous experience in a hotel or resort setting is preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality management practices
- Proficiency in using front desk systems and phone systems
- Excellent communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Fluency in multiple languages is a plus
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests while enjoying the dynamic environment of the hospitality industry.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.61 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Goddard, KS 67052 (Required)
Ability to Relocate:
- Goddard, KS 67052: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
