What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn by Hilton?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at The Hampton Inn Murray. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage guest relations effectively. Multilingual candidates are highly encouraged to apply, as we value diverse backgrounds that enhance our guest experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of reservations and room assignments.
- Utilize phone systems to manage incoming calls and provide information to guests.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Promote hotel services and amenities to enhance the guest experience.
- Uphold hotel policies and procedures while maintaining a high level of professionalism.
Qualifications
- Previous experience in customer service or hotel management is preferred.
- Bilingual or multilingual abilities are a significant advantage.
- Strong phone etiquette and familiarity with phone systems.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong problem-solving skills and attention to detail.
- A passion for providing outstanding guest relations in a resort environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- On call
- Weekends as needed
Work Location: In person
Salary : $14 - $16
