Front Desk/Night Audit

This position is a full-time position. We are currently seeking to fill the hours 3pm-11pm and 11pm-7am. 5 days a week (40 hours).

• Management of the daily front office hotel operations and creating an excellent guest experience. Interact with guest for guest feedback and maintaining high hotel guest service scores.
• The position will require working a regularly scheduled front desk shift which will include overnights, weekends and holidays in accordance with hotel and the General Manager’s needs.
• Coordinates in taking, recording, canceling reservations, wake up calls, checking guests in and out with guest service and satisfaction as our #1 priority.
• Take care of housekeeping and maintenance jobs for guests when housekeeping & maintenance personnel have left for the day.
• Verify daily printout listing guest arrivals, departures, guest’s folios and all other necessary functions.
• Have knowledge of hotel including services, features, amenities, local attractions, and restaurants. Maintain accurate records on your shift and have knowledge of reward and frequent traveler programs.
• Answer telephone (within three [3] rings & follow script) in a courteous and professional manner.
• Perform all aspects of front desk operations; record all information reporting unusual occurrences or requests to manager immediately. Use passwords with discretion log off workstation when leaving area.
• Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times. Fold linens as needed. Maintain clean environment for hotel guests.
• Follow all Hampton Standards, prepare for QA, ensure customer satisfaction, active enrollment of new members to HHonors and display proper customer service skills.
• Enforce all operational policies, such as credit card authorizations, safe deposit boxes, no-shows, same day cancellations, etc.
• Maintain effective security on keys kept at the Front Desk. Make sure that electronic locking system security is properly handled
• Staff must be dressed in proper attire and report to work on time. This entails clean and well pressed uniforms, name badges and in compliance to our hotel policies and procedures.
• * All staff and guest incidences are to be reported to the General Manager, properly documented and maintained in the appropriate file until resolved.

*

• Operating the accounting computer system, balancing room and phone revenue, balancing accounts and pay-outs, preparing A/R statements, researching and resolving out-of-balance situations and printing, collating and filing reports.
• Overnights set up breakfast for scheduled time per standards, must be setup by 6:00am for punctual opening. Ensure all the necessary items per weekly menu are put out for that date.
• Have a thorough knowledge of all emergency procedures and how to follow the steps.
• Perform all other duties as requested by Supervisor or Manager.
• As a team member, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

Job Requirements

This position requires previous hotel front desk experience specifically in the following area:

Hilton Front Desk

Flexible schedule required

Service training and leadership experience

Ability to create a positive work environment

Managerial Requirements

Intermediate Word and Excel experience required

Excellent verbal and written communication skills

Demonstrate team-building experience

Experience in employee training

Instill a “can do” attitude in employees

Excellent customer service skills

Strong technical skills

Excellent time management skills

Be able to follow and enforce policies and procedures

Work Remotely

• No

Job Type: Full-time

Pay: From $15.80 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• On call
• Overnight shift
• Weekends as needed

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• New Paltz, NY 12561 (Required)

Ability to Relocate:

• New Paltz, NY 12561: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16