What are the responsibilities and job description for the Front Desk Representative position at Hampton Inn by Hilton?
Job Title: Front Desk Associate
Job Summary:
We are seeking a detail-oriented and guest-focused Front Desk Associate to join our team. In this role, you will be responsible for providing exceptional guest service during the night shift, ensuring smooth check-in/check-out processes, and performing night audit duties to maintain accurate financial records.
Responsibilities:
- Greet guests in a friendly and professional manner at the front desk
- Handle guest check-ins and check-outs efficiently
- Process payments and maintain accurate records of all transactions
- Perform night audit procedures to reconcile daily revenue and complete reports
- Answer phone calls and assist guests with inquiries or reservations
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Assist with any other duties as assigned by the management team
Prefer:
- Previous experience in hospitality management, night audit, or front desk operations
- Knowledge of hotel management systems and procedures
- Strong communication skills and a customer-oriented approach
- Ability to work efficiently in a fast-paced environment
- Fluency in English; bilingual proficiency is a plus
- Familiarity with phone systems and proper phone etiquette
- Excellent problem-solving skills and attention to detail
- Availability to work night shifts, weekends, and holidays as needed
If you are passionate about delivering excellent guest service, have a keen eye for detail, and thrive in a dynamic hospitality environment, we encourage you to apply for the Front Desk Associate position. Join our team and be part of creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Shelby Township, MI 48315 (Required)
Work Location: In person
