Hotel Front Desk Clerk

Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will also assist with guest inquiries and resolve any issues that may arise during their stay.

Responsibilities

• Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
• Handle reservations, cancellations, and modifications through phone systems or in-person requests.
• Address guest inquiries and concerns promptly, maintaining high standards of guest relations.
• Conduct night audits as required, ensuring all financial transactions are accurately processed.
• Maintain an organized front desk area and ensure all supplies are stocked.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Assist in promoting hotel services and local attractions to enhance the guest experience.

Skills

• Strong background in hospitality or hospitality management is preferred.
• Experience in front desk operations within a resort or hotel setting is a plus.
• Excellent phone etiquette with the ability to communicate clearly and effectively.
• Bilingual candidates are encouraged to apply to better assist our diverse clientele.
• Knowledge of guest services principles and practices is essential.
• Familiarity with night audit processes is beneficial but not required.
• Strong problem-solving skills with a focus on guest satisfaction.

Job Types: Full-time, Part-time

Pay: Up to $13.50 per hour

Schedule:

• Day shift
• Holidays
• Morning shift

Work Location: In person

Salary : $14