What are the responsibilities and job description for the Guest Service Associate position at Hampton Inn Cape Canaveral Cruise Port?
Job Summary
We are seeking a motivated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. Your ability to upsell services and products will contribute to the overall satisfaction of our guests while enhancing their stay.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Process transactions using the Point of Sale (POS) system accurately.
- Upsell additional services or products to enhance guest experiences.
- Maintain an organized front desk area and ensure all stock is replenished as needed.
- Collaborate with other departments to fulfill guest requests efficiently.
- Perform basic math calculations for billing and cash handling purposes.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Ability to upsell services effectively to maximize revenue opportunities.
- Basic math skills for processing transactions and handling cash.
- Experience with POS systems is preferred but not required.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Previous experience in hospitality environment is beneficial.
- Excellent communication skills, both verbal and written, to interact with guests and team members effectively.
Join our team as a Guest Service Agent and play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Cape Canaveral, FL 32920 (Required)
Ability to Relocate:
- Cape Canaveral, FL 32920: Relocate before starting work (Required)
Work Location: In person
Salary : $14