Breakfast Attendant

Breakfast Attendant – Hawkeye Hotels

JOB DESCRIPTION

JOB TITLE: Breakfast Attendant

POSITION: Non- Exempt

RESPONSIBLE TO: General Manager/Front office Manager

Scope and General Purpose

To provide guest food and beverage service in a safe and aesthetic manner for breakfasts, hospitality hours, and/or meeting rooms.

***The working schedule is solely based upon the needs of the hotel

business, meaning that the hours worked are directly

affected by the hotel’s occupancy. ***

Main Duties

1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.

2. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve required standards of productivity and guest care.

3. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures.

4. Ensures the breakfast service is set up and maintained by time designated by company/brand policies.

5. Ensures that the meeting room/hospitality hour (if applicable) is set up and serviced as per property/brand/company standards.

6. Ensures that food & beverage (including utensils, napkins, etc.) are displayed in an aesthetic manner.

7. Prepares/replenishes items maintaining quality of the presentation and choice with attention to guest count in- house.

8. Keeps breakfast area clean, neat, and tidy.

9. Organizes, cleans, and stocks food and beverage storage and service areas as needed.

10. Rotates food and beverage and stock items according to expiration date.

11. Completes food/hygiene certification where required by state laws.

12. Sets up meeting rooms as per brand/company/property policy and as per customer requirements as identified on meeting room sales documentation.

13. Tests equipment to be used in meeting rooms prior to meeting room set up.

14. Ensures all storage, cabinets, pantry areas are clean, organized, and secured throughout and at the end of the working shift.

15. Maintains inventory and prepares purchase requests for supplies needed, consistent with business levels and budgets prepared by management.

16. Reports inventory shortages to Front Office Manager or General Manager.

17. Picks up litter in the parking lot and public areas as directed.

18. Controls costs by properly using department supplies, water, and electricity.

19. Follows key control and security procedures.

20. Understands and uses applicable brand standards and Hawkeye Hotels Employee Handbook standards.

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Breakfast Attendant – Hawkeye Hotels

21. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.

22. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and manufacturer’s instructions.

23. Knows how to use and is able to assist in the equipment for the disabled.

24. Knows all emergency procedures.

25. Turns in all Lost & Found items, tags, and stores them as directed by management.

26. Practices safe work habits and uses protective equipment when necessary.

27. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.

28. Reports items/areas needing maintenance assistance.

29. Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police.

30. Attends and participates in staff meetings, safety meetings, training classes, etc.

31. Abides by all rules of Hawkeye Hotels and the brand.

32. Promotes the brand and other Hawkeye Hotels locations at all times.

33. Keeps all company business confidential – either while on or off property.

34. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.

35. Ensures accurate and timely reporting as applicable to the position.

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Education and/or Experience o No formal education o No prior experience required

• Language Skills o Ability to communicate in English as follows:

• Understanding basic verbal instructions

• Read basic words/symbols/numbers

• Ability to communicate in a pleasant and courteous manner with guests, employees, and co- workers

• Write basic English to request supplies

• Math Skills o Ability to count/record inventory

• Physical Demands o The physical demands described here are representative of those that must be met by and employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires bending, stooping, along with the mobility to climb stairs and frequently lift and/or moving light objects weighing up to 10 lbs. Occasionally lift and/or move medium objects weighing up to 50 lbs. Requires hand/eye coordination and manual dexterity.

• Specific vision abilities required by the job close and distance vision, and the ability to adjust focus.

• Computer Skills

Not required

• Supervisory Responsibilities – List the titles of positions supervised:

None

• Financial Responsibility – List monetary/accounting responsibilities applicable to this position:

Inventory of food/beverage items

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Breakfast Attendant – Hawkeye Hotels

• Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. o Noise level is affected by number of guests using the food/beverage service

I have read and understand the functions of the job description for my position and am willing and able to

perform all functions of this position with or without reasonable accommodation. I understand that it is my

responsibility to advise my employer and provide appropriate medical documentation as required to support a

request for reasonable accommodation to enable satisfactory completion of the essential job functions. I

understand that this job description is not an employment contract, implied or otherwise, and the employment

relationship is at will. I further understand that I am obligated to report any unwelcome sexual or other

unlawful harassment in accordance with federal state laws.

Employee Signature Date (mm/dd/yy)

Hawkeye reserves the right to modify, interpret, or apply this job description in the company’s sole discretion.

Employee File

Copy to employee

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Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Shift:

• 8 hour shift

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Cedar Falls, IA 50613 (Required)

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Required)

Work Location: In person

Salary : $14