What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Columbia TN?
Overview
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to enhancing the guest experience.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to manage incoming calls and assist guests with reservations.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as needed to support hotel operations.
Qualifications
- Previous experience in a hotel or resort environment is preferred.
- Strong customer service skills with a focus on hospitality.
- Excellent phone etiquette and communication skills.
- Familiarity with phone systems and hotel management software is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as necessary.
- Strong organizational skills with attention to detail.
- A positive attitude and the ability to work well under pressure in a team-oriented environment.
Join us in creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $12.68 - $15.00 per hour
Expected hours: 20 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Columbia, TN 38401 (Required)
Ability to Relocate:
- Columbia, TN 38401: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
