What are the responsibilities and job description for the Guest Service Agent position at Hampton Inn Cooperstown?
As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Welcome, check-in, and orient arriving guests to the hotel.
- Checking out guests and processing payments on-account.
- Handle telephone reservations for Rooms, Restaurant, and Spa.
- Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner.
- Provide driving and/or walking directions to guests to local destinations.
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
- Provide or obtain accurate information.
The ideal candidate will have the following qualifications:
- Strong written and communication skills in the English language.
- Basic computer and typing skills.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to multi-task and remain composed at all times.
- Passion for proving unforgettable guest experiences.
- Ability to work well in a team environment.
- Professional appearance and demeanor at all times.
- Demonstrated ability to handle cash and financial transactions.
- Experience in a Front Desk position (preferred)
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Morning shift
Ability to Commute:
- Cooperstown, NY 13326 (Required)
Work Location: In person
Salary : $16
