What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton Inn - Cornelius?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their stay is enjoyable and comfortable. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls promptly, addressing inquiries and providing information about hotel services.
- Handle guest reservations, modifications, and cancellations using hotel management software.
- Assist guests with any requests or issues during their stay, ensuring high levels of guest satisfaction.
- Maintain accurate records of room availability and guest accounts.
- Process payments and manage cash transactions securely.
- Collaborate with housekeeping and maintenance staff to ensure rooms are ready for incoming guests.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
Qualifications
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong knowledge of hotel management systems is a plus.
- Excellent communication skills, both verbal and written.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Proficient in using phone systems and handling multiple calls simultaneously.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude with a commitment to providing exceptional guest services.
- Strong organizational skills with attention to detail.
Join our team as a Hotel Front Desk Clerk and play a vital role in delivering outstanding hospitality experiences!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $14 - $15