What are the responsibilities and job description for the Housekeeping Manager position at Hampton Inn Costa Mesa/Newport Beach?
We invite you to bring your expertise and enthusiasm to the Housekeeping Manager role at the Hampton Inn by Hilton. As a pivotal member of our management team, you will lead the housekeeping department, ensuring our hotel maintains the highest standards of cleanliness and guest satisfaction consistent with Hilton's values.
Responsibilities:
- Oversee the daily operations of the housekeeping department, including cleaning schedules for rooms, common areas, and conference facilities.
- Recruit, train, and manage housekeeping staff, ensuring all team members are equipped for success.
- Perform quality checks and inspect rooms and public areas to ensure all spaces meet Hilton’s rigorous cleanliness standards.
- Manage and maintain inventory of all cleaning supplies and equipment, ensuring budgetary guidelines are met.
- Collaborate with the maintenance department to coordinate room repairs and general upkeep.
- Resolve guest issues and complaints concerning housekeeping service and equipment in a timely and professional manner.
- Develop and implement housekeeping systems and procedures that improve efficiency and effectiveness.
- Prepare reports on activity, personnel, and information such as occupancy, cleaning costs, and department expenses.
Qualifications:
- Previous experience in a housekeeping management role, ideally within the Hilton family of brands.
- Demonstrated ability to lead and motivate a team in a fast-paced environment.
- Strong attention to detail and commitment to delivering exceptional guest service.
- Familiarity with housekeeping standards and cleaning techniques.
- Proficiency in managing budgets and cost controls.
- Excellent communication and interpersonal skills.
We Offer:
- Competitive salary and comprehensive benefits package, including health, dental, and vision insurance and a 401(k) plan.
- Opportunities for advancement within S3 Hotel Group.
- Dynamic work environment committed to employee growth and development.
How to Apply: Please submit your resume and interest in the role via email at cvillalba@s3hotelgroup.com.
Hampton Inn by Hilton is committed to fostering a diverse work culture and is proud to be an equal opportunity employer.