What are the responsibilities and job description for the Customer Service Specialist position at Hampton Inn Eden NC?
Job Summary:
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel or resort setting.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Assist with reservations and room assignments
- Operate phone systems and manage guest requests
- Process payments and maintain accurate records
- Perform night audit procedures, including reconciling daily transactions
Experience:
- Previous experience in customer service, preferably in a hotel or resort environment
- Knowledge of front desk operations and guest relations
- Familiarity with hospitality management software
- Strong communication skills and attention to detail
- Ability to work night shifts and weekends
Skills:
- Customer service
- Resort
- Guest relations
- Hotel
- Front desk
- Guest services
- Phone systems
- Hospitality management
- Hospitality
- Hotel management
This position offers the opportunity to work in a dynamic hospitality environment, providing valuable experience in guest services and hotel operations. If you are passionate about delivering exceptional service and enjoy working in a fast-paced setting, we encourage you to apply for this rewarding role.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $12
